Frequently Asked Questions
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Can you make a custom item (hat, scarf, blanket, sweater)?
Yes! Tell us size, yarn preferences, colour, and deadline.
How long does a custom order take?
Typical turnaround ranges from 1–4 weeks, depending on complexity and current workload.
How can I track my order?
You’ll receive a tracking number by email after shipment.
What should I do if my item arrives damaged?
Please contact us within 7 days with photos; we’ll replace or refund as appropriate.
How long does it take to respond to a message?
We typically respond within 1–2 business days.
What services do you offer?
Bespoke taxidermy sculptures, limited-edition pieces, & bespoke gifts to your specifications with consultation with you directly.
What’s the typical lead time for a commission?
Lead times vary by scope and subject matter; most projects range from 4 to 12 weeks, we love speaking with you about bespoke pieces so please just contact us.
Do you work with clients internationally?
No not currently.
Do you offer classes?
Yes we are happy to deliver 121 classes for Crochet & Knitting in the comfort of your own home, please contact us directly for pricing details. We can also organise group bookings for Crochet & Knitting classes please contact us directly.
