Posting, Returns & Refunds Policy

Last updated: Feb 2026

This policy explains how posting, returns and refunds work at Buffs Studio. Please read it carefully before placing an order.

Posting

All orders from Buffs Studio are sent using Royal Mail 1st Class Signed & Tracked delivery.

As many of our items are handmade and bespoke, please allow 7–10 working days from the date of ordering for your item to be carefully made before it is dispatched.

Once your order has been completed and posted, you will receive a confirmation notification with tracking details where available.

Delivery times begin after the making period has been completed.

Returns

Due to the bespoke and handmade nature of our products, we are unable to accept returns or exchanges for change of mind.

However, if your item arrives damaged or faulty, please contact us as soon as possible so we can help resolve the issue.

To help us assist you quickly, please include:

• Your order number
• A description of the issue
• Clear photographs of the item and packaging

Refunds

Refunds are only offered if an item is confirmed to be faulty or damaged.

Once the issue has been reviewed and approved, a refund will be issued to the original payment method. Please allow a few working days for the refund to appear, depending on your payment provider.

Important Notes

• Colours and textures may vary slightly due to the handmade nature of our products. This is part of what makes each piece unique and is not considered a fault.
• Custom or personalised items cannot be returned unless faulty.

Questions

If you have any questions about posting times, bespoke items, or our returns and refunds policy, please get in touch before placing an order. We are always happy to help.